April 24, 2018
There’s a reason why Nordstrom has an excellent reputation for customer experience. The retailer has been listening to what customers...
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April 17, 2018
The term “gig economy” originated in early 2009 at the height of the financial crisis. It referred to people who...
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April 12, 2018
Data is the one thing that modern banks need to succeed. That’s what Matt McAllister, CEO of Fluid PR, Inc.,...
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March 27, 2018
In the Old West, a cowboy depended on his horse to help control huge herds of cattle that wanted to...
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March 20, 2018
There are so many statistics floating around out there telling us that current customers are worth more and cost less...
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March 13, 2018
Katabat today announced the launch of the company’s highly anticipated Two-Way SMS product. Reaching customers via the channels they prefer...
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March 8, 2018
I recently had the opportunity to attend a webinar hosted by LivePerson and featuring Forrester discussing artificial intelligence (AI). Forrester...
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