Tag: Customer Retention

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Customer Complaints—A Pain Point? Or an Opportunity for Improvement?

When your business receives a customer complaint, it is natural to feel defensive. However, keep in mind that most complaints...

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Featured News Story

How Banks Can Embrace the Growing Gig Economy—and Thrive in It

The term “gig economy” originated in early 2009 at the height of the financial crisis. It referred to people who...

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Path to Success: The Banking Technology Modern Banks Need is Data Driven and Customer Centric

Data is the one thing that modern banks need to succeed. That’s what Matt McAllister, CEO of Fluid PR, Inc.,...

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6 Marketing Automation Campaigns Banks Should Run to Drive Customer Retention

There are so many statistics floating around out there telling us that current customers are worth more and cost less...

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