Two-Way SMS. Keep the Conversation Moving.

Engage with two-way messaging to drive response and create unlimited versions of your customer journey.

Send, Receive, Respond.

Text messages have a 98% open rate, while email is only 20%. Fully engage your customers on their preferred channel and shape their interactions with your organization.

Most systems only send SMS in one direction, but Katabat™ keeps the conversation moving. Part of the powerful Katabat Unite customer marketing communications, Katabat Two-Way SMS enables you to customize automated outbound customer SMS messages and react in real time to your customers' responses. You’ll inspire and empower your customers to fulfill activities in one seamless transaction.

Right Content. Right Time.

Get both flexibility and control. Create targeted customer communications and standard SMS templates based on customer segments, personas, and activities that you define. You control message delivery by scheduling the right moment to engage your customers, whether on a specific day or upon meeting your predetermined criteria.

Increased Engagement. Better Results.

Convenience and on-demand communication is the new normal. In today's market, that includes SMS. Whether engaging with a live person or our bots, your customers can reach you via their preferred channel. Dramatically improving conversion rates.

From making payments or accepting credit line increases, to redeeming reward points, customers can take action on their accounts with the help of your agents. Delivering a seamless experience that drives satisfaction.

Katabat Customer Service

Your Challenges, Solved.

Turn one-way messaging into
two-way conversations

Intelligently segment customers for
targeted outreach

Automate outbound batch and event-
driven SMS messages

React in real-time for improved
customer satisfaction

Digitally store all customer and agent activities for full compliance

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