Section 72 of Australia’s National Credit Code requires lenders to provide swift but careful consideration to customers who make a declaration of hardship. The process is complex, but if managed properly can have beneficial results for both borrowers and lenders.
Katabat and Connected Analytics have partnered to provide a game-changing solution to the challenges of hardship compliance. By combining sophisticated analytics, customer segmentation, and automated workflows, our solution provides the following benefits:
- Ensure regulatory compliance
- Improve repayment rates
- Enhance customer satisfaction
David Grafton, Director of Business Development at Connected Analytics, and Rob Davies, Director of Business Development at Katabat for Australia and New Zealand, recently hosted a webinar introducing this hardship solution.
Unsure whether your business requires a hardship solution? Learn hardship best practices and how to navigate emerging hardship management issues—at your own pace.