Navigate Hardship Regulations with Elegance.

Katabat and Connected Analytics have partnered to help Australian credit lenders navigate and address national financial hardship policy and regulation. We provide agile, seamless hardship solutions based on industry-leading insights that benefit both credit lenders and the consumer. Is your organisation prepared for regulatory compliance?

On-Demand Webinar: Learn About Hardship Regulations in AUS and NZ

Led by internationally recognised hardship expert David Grafton of Connected Analytics and Rob Davies of Katabat, this webinar provides valuable insight into key emerging hardship management issues including:

  • Defining hardship as a credit lender in AUS or NZ
  • Tracking hardship notices across all forms of communication
  • Handling accounts during hardship review
  • Flagging consumers approved for hardship to the credit bureau
  • Addressing and justifying denial of hardship

“Hardship in particular is a big problem for the industry today, and together we can deliver a solution that is not only ideal for our customers but also provides for a better experience for consumers in financial difficulty.”

“We listened to our customers and then responded and delivered to their objectives. Three factors—experience, credibility, and the resources to innovate and invest in customers and partnerships—allow our customers to realise far improved business outcomes.”

David Headshop Katabat
David Grafton
Connected Analytics
Rob Davies

Solving Hardship with Katabat Restore

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Customized. Automated. Easy to Manage.

Centrally manage all aspects of consumer hardship to quickly assess customer eligibility and properly handle every account without manual processes. With complete visibility, you can easily adjust your strategies, workflows, and communications as needed.

Audit Trails. Total Compliance.

You’ll have an audit-ready history showing all offers, queueing, channel communications, and account status updates. And you can easily react to regulatory changes with responsive, real-time strategic control.

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Self-Assess with Our Hardship Checklist.

Our industry experts created a hardship assessment to help you evaluate your business’s hardship management strategy.

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