Katabat Attracts Significant Growth Investment from Tritium Partners and Terminus Capital Partners

August 5, 2020, Wilmington, DE – Katabat, a leading global provider of debt management software solutions for lenders, fintechs, and collection agencies, announced today a strategic growth investment from Tritium Partners, a growth-focused private equity firm with extensive experience investing in fintech and financial services companies, and Terminus Capital, an enterprise software private equity firm. The investment … Read more

If you want 2020 to be the year you collect more, faster, it’s not too late for an early-year strategic technology investment.

Katabat’s Liz Schuerman gives some sage. yet practical advice on how lenders and debt collectors can benefit from a strategic technology investment made early in the year. With holiday debts beginning to move into delinquency and the opportunity raised by tax refunds, Liz looks at why investments made now can set your business up for success … Read more

Katabat Supports RMAI’s 2020 Annual Conference with Gold Sponsorship

January 23, 2020 (Sacramento, CA) – Katabat, a leading cloud-based debt-collection software provider, will serve as a Gold Sponsor of this year’s RMAI Annual Conference. The conference, occurring February 3–6, 2020, brings together key participants in the receivables management industry, including debt buying companies, collection agencies, collection law firms, brokers, originating creditors, and affiliates. With offices around … Read more

2019 Was a Turning Point. What’s Next?

With a new decade commencing, there is no shortage of retrospectives. I believe 2019 will be remembered as a critical transformational year for the debt collection industry. Long-percolating patterns and pressures firmly coalesced around permanent shifts in digital consumer behavior (hello, TikTok!), late-cycle upticks in consumer credit default (the trough was actually WAY back in … Read more

Client Case Study: Leading Mortgage Provider in the Asia-Pacific Region

Challenges

  • The client needed a short-term strategy to provide assistance to mortgage customers who were originally approved for a deferral of repayments during the COVID crisis
  • 150,000+ accounts were affected and over 400 agents would require access to the system concurrently to service customers
  • The client needed to implement the solution quickly and with limited IT lift  

Client Background

  • One of the largest retail financial institutions in the Asia-Pacific region
  • Operates multiple systems that regularly handle transactions in a number of unique products across different time zones 

The Katabat Solution

  • Utilizing the flexibility of the platform, the client implemented guided workflows to effectively mark and tag accounts for specific action within critical time frames
  • Acting quickly, the client was able to ‘flex up’ and establish an additional 320 agents within the system. Without disrupting existing agent workloads, they provided access and created specific work queues to the new agents, which were allocated based on their experience and specific client case requirements
  • Leveraging the configurability, scripts and strategies were designed for agents to better serve clients based on their needs  

Results

  • Increased consistency and efficiency across the network while maintaining flexibility during the COVID-19 pandemic
  • Handling time for agents decreased by 25%
  • Rework for the client’s financial assistance team was reduced by 50%
  • Provided superior customer experience during a time of overwhelming uncertainty

Katabat Appoints Guy Abramovitz as New CFO: Veteran Finance and Consulting Leader to Support Strategic Growth

Wilmington, DE — January 23, 2020 — Katabat, a leading global supplier of debt management software solutions, recently hired Guy Abramovitz as chief financial officer. A finance industry veteran, Abramovitz brings over two decades of experience to the Katabat team in both software product and services businesses.   “Katabat is in a time of tremendous growth, … Read more

Katabat 9.0 Prepares Clients for the Future of Debt Collection

This week we released version 9.0 of the Katabat platform. This significant software update includes enhanced security features, additional payment platform integrations, and improved client communication capabilities. We released over 160 enhancements in response to the current security climate, client feedback and requests.    The 9.0 platform will help clients address increasing consumer demand for … Read more

Katabat 9.0 Delivers Enhanced Security and Payment Capabilities Latest release includes improved click-to-call performance, integrations to REPAY and BillingTree for payment processing

WILMINGTON, Del., Dec. 16, 2019 — Katabat, a leading global supplier of debt management software solutions, has delivered a significant release of its software, Katabat 9.0, which offers enhanced security, additional payment platform integrations, and improved client communication capabilities. “We always focus on improving our clients’ experience with each major release of our debt collections … Read more

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