Blog

Monthly Accounts Receivables Roundup for May 2021

Which Way Inflation? For this month’s Roundup, I’m focusing on the economy. The reason for this is that whenever the...

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Creating Text Messages that Pay

I’m old enough to remember how surprised I was when I first started seeing articles about people using their cell...

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Monthly Accounts Receivables Roundup for April 2021

“Is the U.S. Student Loan Program Facing a $500 Billion Hole? One Banker Thinks So.” That’s the headline from a...

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Collecting in a Post-Pandemic Economy

Ok, now what? The world was coming to an end For those of us in the collections and ARM industries,...

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Going Omnichannel for ARM

Multichannel … Omnichannel … it’s time to brush up on some of these marketing terms we’ve been hearing for years—and to an extent may already have in place.

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Katabat Powers the Future of Collections

Katabat 9.2 Release Provides Significant New Product Enhancements Wilmington, DE – April 7, 2021   This week Katabat released version 9.2 of the Katabat...

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Monthly Accounts Receivables Roundup for March 2021

“Payment deferrals were a lifeline for millions during Covid. What happens when those end?” That’s the headline from a recent...

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Katabat and Bridgeforce Announce Strategic Partnership

Enhancing Support to Clients with “White-Glove” Implementation Services Chadds Ford PA, March 2021 – Katabat, a leading global provider of...

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CFPB Reg F: Rocket fuel to an industry transforming

The collections industry has faced two transformative challenges in the past 12 months; coping with the Covid crisis and now leaning into implementation of CFPB Reg F.

Combine those two drivers with an already underway technology transformation of debt collection and it seems clear that this is a highly consequential era for the structure of the industry.

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Matthew Hofstra named new Chief Revenue Officer at Katabat

Wilmington, DE — February 25, 2021 — Katabat, a leading global supplier of debt management software solutions, announced that Matt Hofstra has joined...

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Katabat Announces new Chief Financial Officer

Tech Veteran Paul Quinn Joins Katabat as New CFO Wilmington, DE — February 4, 2021 — Katabat, a leading global...

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Katabat Expands Product Reach by Acquiring Simplicity Collection Software

January 5, 2021, Wilmington, DE – Katabat, a leading global provider of debt management software solutions for lenders, fintechs, and collection agencies,...

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Machine Learning Is a Game Changer for Compliance

There are countless reasons to go digital in collections in 2020. Many of those reasons have to  do with the...

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Our 2020 Highlights and 2021 Outlook

As citizens of the world, we know that 2020 will ultimately go down in history as a year of great significance. At Katabat, a business operating in the US, Europe, and Australia, we have been creating our own amazing story of change and transformation in the midst of these unprecedented times.

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Client Case Study: A Leading Mortgage Provider

Challenges The client needed a short-term strategy to provide assistance to mortgage customers who were originally approved for a deferral...

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Katabat Attracts Growth Investment

August 5, 2020, Wilmington, DE – Katabat, a leading global provider of debt management software solutions for lenders, fintechs, and collection agencies,...

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Winning in the Next Era of Collections- White Paper

As we feel the effects of Covid-19 on our communities, our goal is to ensure business continuity for our clients. ...

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If you want 2020 to be the year you collect more, faster, it’s not too late for an early-year strategic technology investment.

Katabat’s Liz Schuerman gives some sage. yet practical advice on how lenders and debt collectors can benefit from a strategic...

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Katabat Supports RMAI’s Annual Conference

January 23, 2020 (Sacramento, CA) – Katabat, a leading cloud-based debt-collection software provider, will serve as a Gold Sponsor of this...

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2019 Was a Turning Point. What’s Next?

With a new decade commencing, there is no shortage of retrospectives. I believe 2019 will be remembered as a critical...

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Katabat Releases Katabat 9.0

This week we released version 9.0 of the Katabat platform. This significant software update includes enhanced security features, additional payment...

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Katabat Digital Self-Service Payment Portal

WILMINGTON, Del., Dec. 16, 2019 — Katabat, a leading global supplier of debt management software solutions, has delivered a significant...

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Any Way You Look At It, Debt Collection is Transforming

In November, Kyle Christensen and I had a lot of fun leading two TECHtalk roundtable discussions at CollectTech 2019 where...

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Katabat Partners with SoFi

WILMINGTON, Del., Dec. 3, 2019 – Katabat, a leading global supplier of debt management software solutions, today announced that SoFi,...

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Katabat Lauches EasyCollect Mobile Payment Portal

WILMINGTON, Del., Nov. 12, 2019 — Katabat, a leading global supplier of debt management software solutions, has launched EasyCollect, a...

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How to Get to Easier Debt Collection Management, Fast

Leading-edge collections shops are analyzing their current practices to increase collections and efficiency. They know that customers make their payments...

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Katabat to Be Title Sponsor of TD MBNA Charity Golf Tournament

Katabat is pleased to announce that it will be the title sponsor of this year’s TD MBNA Charity Golf Tournament....

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Katabat Announces New Client: Carson Smithfield, LLC

WILMINGTON, Delaware—July 8, 2019—Katabat, a leader in debt-collection solutions for lenders and debt collection agencies (DCAs), announced the signing of...

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Innovation & Personalization: A Report From the First Party Summit

Last week I participated in InsideARM’s First Party Summit, the only conference that focuses on the challenges specific to first...

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Machine Learning: Focus Means Success

Companies spend a lot of time, effort, and marketing budget trying to get in the news. But there are some...

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Preparing for the Storm: Adopting a CFPB Rule-Change Timeline

The Consumer Financial Protection Bureau (CFPB) is currently taking public comment on its proposed rule changes that would affect the...

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What’s Your Number?—All About Net Promoter Scores (NPS)

Everyone has probably heard of a Net Promoter Score (NPS), the popular measure of customer loyalty. But many people who...

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Katabat Awarded Better Business Bureau’s Torch Award for Ethics for Demonstrating Excellence and Integrity

Katabat is honored to be one of five local Delaware companies to be awarded with the Better Business Bureau (BBB)...

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The Long-Awaited CFPB Debt Collection Rule Changes—Bright Lines and Opportunity

There is no doubt that last week’s publication of proposed rules by the Consumer Financial Protection Bureau (CFPB) likely marks...

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McKinsey & Company Points the Way to Collections Digital Transformation

While I was writing about the CFPB Annual Report and Mike D’Andrade was writing about the CBALive and LendIt Fintech...

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Katabat Becomes Affiliate Member of International Trade Association

(MINNEAPOLIS, Minn., 04/30/2019) Katabat, located at112 S French St Ste 500, Wilmington, DE 19801, has become an affiliate member of...

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CBALive and LendIt Fintech USA Recap

It’s been a busy couple of weeks in the world of finance, featuring two major conferences. April 1-3 marked the...

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FDIC Warns on Third-Party Technology Risk

Avoiding Risky Relationships by Filling in the Gaps This month the Federal Deposit Insurance Corporation (FDIC) published a financial institutions...

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CFPB Submits Annual Report: Confirms Our Views on Debt Collection Industry and the Role of Omnichannel Capabilities

recent whitepaperThe Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC) have released their joint annual report on...

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Katabat Names Kelly Dickerson COO

Appointment reflects continued growth and success WILMINGTON, Del.—March 28, 2018—Katabat, a leading provider of debt management software for top global...

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Effective File Monitoring: Undervalued Yet Critical

When choosing enterprise collections software (or any enterprise software for that matter), a live demo can help you make a...

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Katabat 8.2 Debt Collection Software Release Enhances Client Data Exchanges

Katabat has rolled out Katabat 8.2, with software updates that enhance the rich data exchange between our clients and our...

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Veteran Entrepreneurs Gain Valuable Support from DC-area Business Community

Katabat was honored to be a part of this year’s Muster DC hosted by Bunker Labs! Bunker Labs is a...

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6 Takeaways: RMA International’s 2019 Conference

I spent several days in Las Vegas last week at the Receivables Management Association conference, which was a great place...

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Application Security Manager (ASM) Provides Layer of Data Security

Avoiding data breaches is a top priority for most companies. The threats are real, and information-security teams across the globe...

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With Auto Loan Collections, the Motor is Running

In the past five years, the percentage of auto loans with 90-day-plus delinquent balances – a situation that typically results...

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Get it Right the First Time to Avoid Technical Debt

Hiring a software developer with the expertise to add bells, whistles and work-arounds to legacy systems is great.  Until your...

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29 Information Security Questions for Prospective Technology Vendors

Strong data security practices are essential to financial institutions’ business operations and reputations. Cybercrime is growing rapidly, averaging a reported...

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Automating the CCMA Process in Ireland Benefits Lenders and Borrowers

In mortgage markets, good news and bad news often go hand in hand. Big challenges for lenders are often accompanied...

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Automating Your Debt Collection Agency Management Can Eliminate Major Headaches

Many lenders and other organizations with substantive delinquency and recovery portfolios have chosen to outsource their debt collections efforts to...

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My Morning Routine

Many people are talking about a book that was published in May called “My Morning Routine: How Successful People Start...

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Automated Software Testing Drives Faster Deployment, Efficient Upgrades

Imagine being a manual software tester. Every day you have dozens of test cases to run, assess, and report what...

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11 Questions You Should Be Asking Customers Who Are Victims of Fraud

If you attended the Money 2020 conference in Las Vegas this past October, you couldn’t take 10 steps in any...

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Avoiding Machine-Learning Bias in Digital Collections Communications

If you own an auto dealership, you’ll likely offer a college student the used but affordable compact sedan. You’ll offer...

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Is Your Debt Collections Shop Ready for a Recession?

Debt collections managers – whether working for a fintech or alternative lender, a collection agency, or in healthcare or utilities...

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4 RMA Conference takeaways from Toronto

I just returned from the 2018 Receivables Management Conference in Toronto.  Overall, it was a great conference — small and...

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Thanksgiving 2018: What I’m Thankful For

Before heading out to send time with family and friends for Thanksgiving 2018, we asked the Katabat leadership team what...

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Are You Prepared to Deliver a Seamless, Omni-channel Customer Experience?

Don’t believe the people who claim bank branches and call centers are a thing of the past. There’s so much...

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Shift Your Focus to Succeed in Digital Onboarding

Cross-selling and upselling are important ways to build relationships with customers, but it needs to be individualized and done at...

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4Q Katabat Service Day Focuses on Delaware Veterans Memorial Cemetery

We chose the Delaware Veterans Memorial Cemetery in Bear, DE,  as the site for our 4Q Katabat Service Day on...

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Marketing Automation Puts Customers in the Driver’s Seat

As 2018 approached, I heard speculation that 2018 would be the year of data. No, the year of data protection....

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5 Steps to Agile Deployment and Process-Driven Speed

We’ve written before about Katabat’s commitment to agile methodology and process-driven speed. Our way of operating enables us to deliver...

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8 Key Takeaways from the 2018 Money 20/20 Conference

I just spent four exhausting days at Money 20/20, where I was surrounded by 11,500+ attendees from 100 countries, 450+...

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Katabat Launches Machine Learning-Powered Debt Collections Software

Katabat Launches Machine Learning-Powered Debt Collections Software WILMINGTON, DE, Oct. 25, 2018 – Global software provider Katabat has released Katabat...

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Katabat Releases Data-Driven Debt Collections Platform Powered by Machine Learning

We are proud to announce the release of Katabat Engage, a new machine learning-powered product that delivers automated digital collections...

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Juggling Language, Currency, and Regulatory Inconsistencies in EU Debt Collection Efforts

Lenders who operate across the European Union (EU) must juggle a range of regulatory requirements regarding their debt-collection strategies and...

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Fintech Charters: Lenders Face Tough Decisions

At the end of July, the U.S. Office of the Comptroller of the Currency (OCC) began accepting special-purpose charter applications...

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4 Ways to Get Everyone to Adopt Your Enterprise Software Investment

In a 2018 study of the sales operations at more than 300 companies, the CSO Insights research division of Miller...

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5 Ways Lenders Can Be Ready When(ever) the Next Recession Hits

A recession is coming next year. A recession is coming this fall. Nobody knows exactly when a recession will happen,...

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Predictive Analytics: Data Is Useless Until It’s Put into Action

Almost everything we do today leaves a digital trail. When we buy items online or interact with our friends on...

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Katabat to Demo Machine Learning Platform at Kessler Conference

Katabat will host a luncheon at Kessler Group Conference in Melbourne, Australia. The Kessler Group operates in both North America...

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2018 UK Credit and Collections Conference Recap

Last week I travelled to Stratford-upon-Avon along with Katabat Senior Sales Executive for the EMEA region Jackie Kilner for the...

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Katabat Achieves CA Veracode Verified Standard Status

To earn the trust of consumer lending organizations, Katabat has always put its cloud-based Customer Experience Management (CXM) software through...

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Katabat Scores in Top 1% in Google Kaggle Machine Learning Competition

Katabat finished 22ndout of a record 7,198 teams in a Google Kaggle competition hosted by Home Credit, a global loan...

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GDPR Consent: Getting to Yes! Yes! Yes!

Imagine that you have decided to propose to your amazing partner. There’s just one answer you’re hoping to hear: “Yes!”...

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Ray Peloso Featured in Thrive Global Article Discussing Machine Learning and Banking Trends

Katabat’s CEO Ray Peloso was recently featured in a Thrive Global article and video interview about how machine learning can improve...

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It’s Time for AI to Improve Customer Experience

Last year researcher Janelle Shane trained a neural network to generate and name new paint colors by inputting 7,700 examples...

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Are You Protecting Your Banking Customers from Mobile Threats?

Information security is an exciting industry, and the stakes couldn’t be any higher than they are in the financial industry....

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Can Fintechs Survive an Economic Downturn? Maybe if They’re Not Alone.

Banks severely reduced lending during the 2008 financial crisis, but that didn’t mean people weren’t still looking for loans. Supply....

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Will Blockchain Technology Give Data Control Back to the Individual?

Lately in the financial sector, there has been a lot of talk about the EU’s General Data Protection Regulation (GDPR)....

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Predictive Analytics and Entrepreneurship with Ye Zhang

Katabat CTO Ye Zhang has done several interviews in the past few months. A June 19th article from CIO on...

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Competing Rules—Do GDPR and PSD2 Work Together or Against Each Other?

Were you perplexed by the recent bombardment of emails concerning privacy policies? Since you’re reading this, you likely know that...

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Helping Our Most Vulnerable Customers

What is vulnerability exactly, and why does it matter to lenders? The Financial Conduct Authority (FCA), conduct regulator for more...

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A Hot Lunch with Machine Learning

Katabat hosted industry experts for an interactive discussion and luncheon last Tuesday in London. There were record hot temperatures in...

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Katabat Continues to Earn the BitSight Advanced Security Rating

BitSight Technologies is used by the world’s largest investment banks, retailers, private equity companies, and insurers to evaluate the security...

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But I Wanted to Chat—Customers in Control of Their Omni-Channel Journey

I recently placed an online order with a major retailer and received the wrong items. I immediately went online to...

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Client Satisfaction: On the Front Lines with a Project Manager

Client satisfaction depends on productive relationships. As a Project Manager at Katabat, I’m responsible for nurturing those relationships by ensuring...

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Katabat’s Kyle Christensen Featured in CRM Magazine Article About Interactive Marketing

Katabat’s Kyle Christensen chats with Mary Shacklett of Transworld Data about the future of interactive marketing. Continuous engagement between the...

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Machine Learning in Collections, Live Event in London June 26th

Join us on Tuesday, 26th of June for a live event on machine learning in London, UK. Katabat’s Kyle Christensen...

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Leveraging a Strong Corporate Culture for Client Satisfaction

People might tell you that the most important thing you can do as an organization is to build a good...

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Agile Methodology: Delivering Process-Driven Speed

One of our brand pillars at Katabat is Process-Driven Speed. Ok—speed sounds good, especially to our clients. But what does...

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Auto Finance Trends: Lemons and Laws—Tech for Compliant, Efficient Auto Loan Debt Collection

This post is Part 2 of 2 on our examination of auto finance trends, performance and compliance. Read Part 1...

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Bringing Clarity to Blockchain and Cryptocurrency

“Do you take bitcoin?” “How did my bitcoin wallet get hacked—I thought blockchain was secure?” “What is a blockchain, anyway?”...

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Amazon Banking on the Teenage Dream: Capturing Gen Z’s Loyalty—and Money

If you’re fourteen years old, you’re probably rebelling against your parents, constantly on your iPhone, and Amazon Founder Jeff Bezos...

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Tech Trends Transforming Auto Finance Lending

Leaders in the auto finance industry gathered in Texas last week at the Auto Finance Performance and Compliance Summit. Previously...

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How to Increase Your ROI With Multichannel Campaign Management

In an increasingly mobile world, customers are more connected than ever. Nearly all consumers are highly digitally active across several...

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Customer Complaints—A Pain Point? Or an Opportunity for Improvement?

When your business receives a customer complaint, it is natural to feel defensive. However, keep in mind that most complaints...

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The Scoop on Katabat Artificial Intelligence

These days, artificial intelligence (AI) is such a buzzword that it is hard to promote an AI solution without sounding...

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4Finance Streamlines Consumer Debt Management and Customer Communications With Katabat

You can’t build an innovative consumer lending company on traditional technology. That’s what 4Finance, Europe’s largest online and mobile consumer...

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Katabat and GDPR: Our Commitment to Data Privacy

Katabat is committed to compliance with the General Data Protection Regulation (GDPR), a new data protection regulation coming into effect...

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Katabat Joins the Global Digital Banker Podcast at the 2018 LendIt Fintech Conference

Several Katabat employees attended the LendIt Fintech Conference April 9-11. While there, Katabat CEO, Ray Peloso, sat down with other...

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Australian Lenders Facing Changes with Comprehensive Credit Reporting

This is the third of a three-part series on Comprehensive Credit Reporting in Australia. Be sure to also read Part...

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Time to Get the Message With Two-Way SMS

There’s a reason why Nordstrom has an excellent reputation for customer experience. The retailer has been listening to what customers...

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Artificial Intelligence: Breaking Down More AI Misconceptions

There is no doubt that artificial intelligence (AI) is transforming how we do business. AI holds much promise but is...

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How Banks Can Embrace the Growing Gig Economy—and Thrive in It

The term “gig economy” originated in early 2009 at the height of the financial crisis. It referred to people who...

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Path to Success: The Banking Technology Modern Banks Need is Data Driven and Customer Centric

Data is the one thing that modern banks need to succeed. That’s what Matt McAllister, CEO of Fluid PR, Inc.,...

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Katabat Named One of CIOReview’s 20 Most Promising Customer Experience Management Solution Providers of 2018

WILMINGTON, Delaware—April 6, 2018—Katabat announced today that for the second consecutive year, it has been listed as one of the...

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Katabat to Attend Lendit Fintech USA 2018

WILMINGTON, Delaware—April 5, 2018—Katabat officials announced today that company representatives will attend Lendit Fintech USA 2018, to be held April...

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Ahead of the Banking Curve: Let 2018 Be Your Year of Data Protection and Risk Mitigation

The 2007/2008 financial crisis resulted in many new regulations imposed upon the banking industry. Ten years later, most of these...

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On a Positive Note: Consumer Benefits of Comprehensive Credit Reporting (CCR) in Australia

This is the second of a three-part series on Comprehensive Credit Reporting in Australia. Be sure to read Part 1 and...

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Cowboy Up: How to Capture the Right Multichannel Campaign Management System

In the Old West, a cowboy depended on his horse to help control huge herds of cattle that wanted to...

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Katabat Achieves PCI DSS Level 1 Certification for Tenth Consecutive Year

WILMINGTON, Delaware—March 22, 2018—Katabat, a leader in customer experience management for consumer lenders, announced that the company has once again...

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6 Marketing Automation Campaigns Banks Should Run to Drive Customer Retention

There are so many statistics floating around out there telling us that current customers are worth more and cost less...

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The Talk at CBA LIVE: Thoughtful Expansion of Technology and Customer Communication!

The Consumer Bankers Association’s CBA LIVE 2018 conference was fantastic! There were so many great people, enlightening presentations, and reflective...

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Katabat Teams With LivePerson to Deliver B2C Two-Way SMS Messaging

Katabat today announced the launch of the company’s highly anticipated Two-Way SMS product. Reaching customers via the channels they prefer...

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Real Talk About Artificial Intelligence: Forrester Says Invest Now

I recently had the opportunity to attend a webinar hosted by LivePerson and featuring Forrester discussing artificial intelligence (AI). Forrester...

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International Data Privacy: Out in Front in the Outback

This is the last in a series examining data privacy and the international data security regulatory environment. For the first...

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The History of Comprehensive Credit Reporting in Australia

This is the first of a three-part series on comprehensive credit reporting in Australia. Be sure to also read Part 2....

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AI: Balancing Efficiency and Excellence

This is the final post in a three-part series on AI and automation by Katabat’s CTO, Ye Zhang. For the...

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Easing Hardship

About 17% of Australians face some sort of financial hardship, and we in the lending industry could do much better...

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Katabat’s CXM Solutions Bolster Flexi’s Customer Service and Bottom Line

Flexi is a leading provider of diversified financial services in Australia and New Zealand specializing in innovative lending and leasing...

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Digital Onboarding Hurdles and How to Destroy Them

Digital services have totally transformed banking. Customer experience management today means less free pens and lollipops, and more apps. The...

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Latest Katabat Customer Experience Management Releases Target Customer Centricity

Katabat today announced its Katabat 8.1 release, delivering customer-focused improvements to its industry-leading customer experience management solutions. Katabat serves consumer...

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New Customer Experience Management Releases Focus on Customer Centricity

We’re happy to announce the release of Katabat 8.1! This release streamlines use for strategists and associates as well as...

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Liberty, Privacy, Data Security: Learning from Europe

This is the second in a series of three blog posts by Katabat’s Chief Information Security Officer, Arthur Haigh, examining...

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Artificial Intelligence Problems and Promise

This is the second post in a three-part series by Katabat’s CTO, Ye Zhang. Be sure to read the other...

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Get Real… Customer Engagement with Two-Way SMS

A few days ago, the retail world was abuzz with news that Lowe’s has entered into an agreement with Apple....

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Hone Your Hardship Strategies

Section 72 of Australia’s National Credit Code requires lenders to provide swift but careful consideration to customers who make a...

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Personalize Communication to Drive Loyalty (Or, Why You Need to Know Who You’re Talking To)

Since I last wrote about Accenture’s report, titled “Financial Providers: Transforming Distribution Models for the Evolving Consumer,” I’ve been thinking...

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Top 5 Security Measures—What Makes the Katabat Platform Ironclad?

Katabat was founded by financial and technology industry experts, so we fully understand your security and compliance needs. Safeguarding your...

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Data Privacy in the Age of Big Hacks

This is the first in a series of three blog posts by Katabat’s Chief Information Security Officer, Arthur Haigh, examining...

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Play-Based Learning

Who doesn’t enjoy a good challenge? Katabat CTO Ye Zhang decided to give his artificial intelligence team the opportunity to...

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The Unpredictability of Life, Finance, and Water Polo

Adam Richardson, Executive General Manager of International Markets This is the first entry of my blog series that will focus...

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The Hunt for Efficiency

I am obsessed with automation. My friends know that I am a smart home enthusiast. I enjoy setting up every...

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Katabat Announces Hiring of Jeff Payne as Chief Financial Officer

Katabat is pleased to announce that Jeff Payne has joined the organization as Chief Financial Officer. “Jeff is an experienced...

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Katabat Today Announced the Hiring of Kelly Dickerson as Head of Product Strategy

Katabat is pleased to announce that Kelly Dickerson has joined the organization to lead Product Strategy for the rapidly growing...

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Katabat Hires Wendy Staudt as Head of Marketing & Sales Enablement

In conjunction with the rebrand, Katabat has hired Wendy Staudt as Head of Marketing & Sales Enablement to lead marketing...

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Focus on the Consumer with Two-Way SMS

A few months ago I was in a fender bender, and the interesting thing is that I was an Uber...

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Welcome to Katabat

Collections Marketing Center (CMC) was founded by credit-lending and technology experts to revolutionize the customer’s experience. We started in collections...

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CMC Announces Name Change to Katabat™

CXM Solutions Fuel Continued Company Growth and Expansion November 28, 2017 CMC — a leader in customer experience management (CXM)...

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Authenticity in the Millennial Economy

Early last month two seemingly unrelated events had a big impact on my thinking about the future of financial institutions....

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Future Watch: Three Digital Banking Trends

A new KPMG report highlights the importance of integrating and automating banking services to keep pace with the rapidly-evolving digital...

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Katabat To Be Participating at Australia’s ARCA Conference

No one expects to be in financial hardship. But if it happens, are you and your customers prepared? The Australian...

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Katabat to Demo New Two-Way SMS Product at Digital Lending & Investing Conference

We are excited to be participating in the at the Digital Lending & Investing Conference in NYC on November 2-3rd....

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Katabat (formerly CMC) Featured in CIOReview’s 20 Most Promising Customer Experience Management Solution Providers of 2017

In its annual listing of the 20 most promising customer experience management (CXM) providers, Katabat, is recognized by CIOReview Magazine...

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Katabat’s Mike D’Andrade to Speak at UK Credit & Collections Conference

Katabat’s Mike D’Andrade will be speaking about best practice when handling vulnerable customers at the UK Credit & Collections Conference...

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Katabat (formerly CMC) Achieves PCI DSS 3.2 Level 1 Certification

WILMINGTON, Delaware – April 6, 2017— Katabat, a leading provider of credit customer management solutions for global lenders and creators...

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Katabat (formerly CMC) Announced Release of CredAgility 7.3 at LendIt USA Conference

FOR IMMEDIATE RELEASE  Improvements for Customer Relationship and Compliance Management New York, NY, March 6, 2017 – Katabat announced today at...

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Katabat (formerly CMC) Ranked Number 484 Fastest Growing Company in North America on Deloitte’s 2016 Technology Fast 500™

For Immediate Release Attributes 125.2 Percent Revenue Growth to Global Expansion and Continuous Product Enhancement Wilmington, DE., November 17, 2016...

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Katabat (formerly CMC) Announces Release of CredAgility® 7.0 with Introduction of a Recovery Accounting Module

WILMINGTON, Delaware – October 18, 2016— Katabat, a leading provider of credit customer management solutions for global lenders, today announced...

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Katabat (formerly CMC) Announces Hiring of Adam Richardson to Lead Rapidly Expanding International Markets

WILMINGTON, Del, October 6, 2016 — Katabat, the leading provider of comprehensive customer experience management solutions for global lenders, today...

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Katabat (formerly CMC) Announces Financial Services Veteran Rick Regan Joining as Vice President and Head of North American Sales

For Immediate Release WILMINGTON, DE, June 9, 2016 — Katabat, the leading provider of comprehensive customer experience management solutions for...

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Katabat (formerly CMC) Releases CredAgility 6.7

6.7 Release Brings Continued Agent Efficiencies with Configurable Widgets, Customer Level Enhancements, and GUI Improvements WILMINGTON, Delaware – May 16,...

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Katabat (formerly CMC) Again Achieves PCI DSS 3.1 Level 1 Service Provider Compliance

WILMINGTON, Delaware – April 26, 2016— Katabat, a leading provider of credit customer management solutions for global lenders and creators...

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Financial Network, Inc., and Katabat (formerly CMC) Continue Successful Partnership with Another Happy Hour at CBA Live

Once again, we are honoring our successful partnership with Financial Network Inc., a St. Louis-based loan origination systems provider, at...

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Katabat (formerly CMC) Announces Release of CredAgility 6.6

Mobile-Friendly Customer Experience, Customer Level Views, and Ease of Customization at the Strategist Level. WILMINGTON, Delaware – February 22, 2016—...

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Katabat (formerly CMC) Names Ray Peloso CEO

FOR IMMEDIATE RELEASE: Appointment positions global software provider for next phase of growth WILMINGTON, Del. December 08, 2015 – Katabat,...

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Bits and Bytes: An Open Letter of Apology to the CIO

Top 10 Violations of a Repentant Ops Guy Dear I.T. Professionals of My Past, During the first dozen years of...

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Katabat (formerly CMC) Recognized by Philadelphia SmartCEO at Circle of Excellence Awards Ceremony

FOR IMMEDIATE RELEASE:  Katabat (formerly CMC Agile) Wins Circle of Excellence Award in the Technology Category Wilmington, DE., November 6, 2015...

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Katabat (formerly CMC) Announces David Anderson Joining as Senior Sales Executive and Head of North American Sales

WILMINGTON, DE, October 19, 2015 – Katabat, the leading provider of comprehensive customer experience management solutions for global lenders, today...

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Katabat (formerly CMC) Elevates Industry Veteran to COO

Ray Peloso to Lead Major Expansion WILMINGTON, Del., May 6, 2015— Katabat, a leading provider of credit customer management solutions for...

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Katabat (formerly CMC) Announces Relocation of U.S. Corporate Headquarters

Rapid Growth Leads to Major Expansion WILMINGTON, Del., Apr 20, 2015— Katabat, a leading provider of credit customer management solutions for global...

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Katabat (formerly CMC) Responds to “GHOST” Vulnerability (CVE-2015-0235)

A note from Katabat Director of Information Security, Arthur Haigh Wilmington, DE, January 28, 2015 – On Tuesday, January 27th,...

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Katabat (formerly CMC) Announces Mark Camilleri Joining as Head of Australian Sales in Support of Continued Global Expansion

FOR IMMEDIATE RELEASE: WILMINGTON, DE, November 14, 2014 – Katabat, the leading provider of comprehensive customer experience management solutions for...

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Katabat (formerly CMC) Releases CredAgility 6.1

Advanced Telephony Capabilities and Account Assignment Headline Latest Enhancements to Industry-leading Customer Experience Management Platform WILMINGTON, Del., Oct 24 2014—...

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Katabat (formerly CMC) Releases Findings From European Industry Advisory Group Meeting 2014

Top Global Lenders gather to discuss industry trends and challenges. For Immediate Release MANCHESTER, UK, 09 Oct 2014 – Katabat...

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Katabat (formerly CMC) Announces Ray Peloso Joins Executive Team

Katabat Announces Ray Peloso Joins Executive Team Senior Industry Executive Brings Wealth of Experience, Will Head Rapidly Growing Firm’s Product...

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Katabat (formerly CMC) Appoints Jaclyn Kilner as Senior Sales Executive, EMEA

FOR IMMEDIATE RELEASE: Katabat Appoints Jaclyn Kilner as Senior Sales Executive, EMEA Katabat continues growth focus with expanding UK &...

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Katabat (formerly CMC) Announces Rick Reese Joins Senior Management Team

FOR IMMEDIATE RELEASE: Experienced Industry IT Executive Brings Wealth of Experience, Will Head Enterprise Architecture Group for Rapidly Growing Firm...

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Branching Out: The Value of Self-Service

I recently came upon some interesting statistics showing exactly how mobile we’ve become as a society. First, we’re now seeing...

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Katabat (formerly CMC) Issued a U.S. Patent For its Multi-channel Virtual Collections Center Capability

USPTO allowance confirms ground-breaking nature of Katabat platform and approach Wilmington, DE, May 2, 2014 – Katabat is pleased to...

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Katabat (formerly CMC) Publishes Findings on 12th Installment of Industry Advisory Group Meeting

FOR IMMEDIATE RELEASE:  Katabat (formerly CMC) Publishes Findings on 12th Installment of Industry Advisory Group Meeting Philadelphia, PA April 18,...

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When “Good Enough To Get By…” No Longer Is

How many collections executives have been frustrated in the past by their top management’s assessment that a further investment in...

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Toward a Customer Experience Management “Ecosystem”

More and more companies today are touting “superior customer experience management” capabilities. Some are talking about new contact center software,...

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The (High) Total Cost of Inflexibility

Many systems installed in today’s banks have the inherent advantage of being “sunk costs”, in that users and management alike...

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The Top 5 Things We’re Expecting to See in 2014

2014 already? Where did the time go? Every January, most of us are instilled with a renewed enthusiasm to make...

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Katabat Collections System Chosen For Phillips & Cohen Associates’ Estate Management Portal

8 January 2014 –Katabat today announced that CredAgility, its collections and workflow management system, has been selected to power Phillips & Cohen...

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Compliance “Provability” Achieves a Whole New Level

I was given pause recently when hearing a client tell me that they were ‘throwing bodies at the problem’ of...

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Katabat (formerly CMC) Continues Global Expansion; Announces New Data Center Facilities in Australia

FOR IMMEDIATE RELEASE:  Sydney, Australia, 26 November 2013 — Katabat continues to expand the global reach of its CredAgility-based managed service, including...

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What is the Impact of Mobile on Our Customer Experience Management Efforts?

I saw it again the other day: another headline for a webinar screaming out “Understand the 5 implications for optimizing...

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If You’re Not Going To Do It Well, It’s Better Not To Do Digital Collections At All

I’m pondering a dilemma: one bank posts a 1300% increase in their digital collections performance over a three month period...

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Katabat (formerly CMC) Releases Notes from European Industry Advisory Group Meeting

FOR IMMEDIATE RELEASE:  London, UK, 29 October 2013 – Katabat announces the results of its third annual European Industry Advisory...

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South African Business Leaders Acknowledge Need for Change in the Face of Increased Regulation, Growing Consumer Indebtedness and a Weakening Economy

Survey identifies delinquency trends and opportunity for improved customer experience management for customers in arrears. Johannesburg, 18 September 2013 –...

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Katabat (formerly CMC) Announces Third Annual European Industry Advisory Group Meeting to Discuss Best Practices for Consumer Debt Management

July 30 2013 – Katabat today announced that the annual meeting of its European Industry Advisory Group (IAG) will take...

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EMP and Katabat (formerly CMC) Join Forces to Help South African Companies Manage Outstanding Consumer Debt

FOR IMMEDIATE RELEASE: Cape Town, June 24 2013 – Two pioneering companies in the payments and collections field have joined...

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